Frequently Asked Questions
Find answers to your questions here
When is the coffee roasted?
Orders enter the roast plan three days a week (Tuesday, Thursday, Saturday). Beans rest for 3 days after roasting and ship within 48 hours.
How does the subscription work?
You choose weekly or fortnightly delivery; each shipment is a new batch. You can pause, change or cancel from the My Account page.
What grind do you offer?
At checkout you choose one of: whole bean, espresso, moka, filter, French press or Turkish coffee. Grinding is done on shipping day, after roasting.
How should I store the coffee?
Close the valve bag tightly and keep it away from light and heat. We do not recommend the fridge or freezer; consume the bag within 4–6 weeks of roasting.
How much is shipping?
Free for orders above 750 TRY; 69 TRY below that. Subscription shipments are always free.
Is the decaf really caffeine-free?
Caffeine content is below 0.1%, so it is considered decaffeinated under the regulations. It is not entirely zero.
Can I place an invoiced business order?
Yes. Enter your tax details at checkout; an e-invoice or e-archive invoice is issued. For regular purchases we can offer 30-day terms.
Which milk alternatives do you offer?
Our cafés offer oat, almond and lactose-free milk. Oat milk carries no surcharge; almond adds 15 TRY.
Could not find your answer?
Our expert team will be happy to help you.